24
After-hours enquiries
Respond immediately when your staff is unavailable or handling other customers.
Always-on customer response
AI Receptionist & WhatsApp Automation
AI receptionist and WhatsApp automation help businesses handle customer enquiries, instant replies, appointment booking, follow-ups and staff handover in one connected workflow. This reduces repetitive front-desk work while keeping human support available when needed.
. Your AI receptionist answers common questions, collects details, books appointments and hands complex conversations to your team.24/7 first responseNatural business conversationsSafe human handover
AI ReceptionWhatsAppNew message
AI ReplyInstant answer
BookingSlot confirmed
Human TeamContext handed over
A better first response
Customers should not have to wait for business hours
Automate the repetitive front desk conversations while keeping your team available for the moments that need judgment.
QA
Repeated questions
Answer service, pricing, timing and process questions from approved information.
AP
Appointment requests
Collect the right details and confirm available slots inside the conversation.
HO
Complex conversations
Escalate sensitive, urgent or high-value cases with a concise conversation summary.
Core capabilities
A receptionist that connects to your real workflow
This is more than a chatbot. It can read availability, update records, trigger alerts and continue follow-ups across your approved tools.
01
Instant WhatsApp replies
Welcome customers and understand the reason for their enquiry.
02
Knowledge-based answers
Answer from your approved services, policies, FAQs and business information.
03
Lead and customer qualification
Collect contact details, intent and relevant requirements conversationally.
04
Appointment booking
Check availability and confirm appointments without leaving WhatsApp.
05
Follow-ups and reminders
Send timely next steps, confirmations and reminders automatically.
06
Human handover with context
Route the conversation and summary to the right staff member.
Conversation safeguards
Automation with clear boundaries
KB
Approved knowledge
Responses are grounded in the business information and rules you provide.
ES
Escalation rules
Define which subjects, customers or keywords require immediate staff attention.
LG
Conversation visibility
Your team can review activity, outcomes and handovers from one place.
Test an AI receptionist with your real customer questions
Bring your most common enquiries and we will show how the conversation can work.
Frequently Asked Questions
AI Receptionist & WhatsApp Automation FAQs
Common questions businesses ask before using AI and WhatsApp automation for customer enquiries and booking workflows.
What does an AI receptionist do?
An AI receptionist can answer common customer enquiries, collect details, help with appointment booking, send follow-ups and route complex conversations to staff.
Can WhatsApp enquiries be automated?
Yes. Businesses can automate instant replies, enquiry capture, appointment confirmations, reminders and follow-up messages through WhatsApp workflows.
Can an AI receptionist book appointments?
Yes. It can collect booking details, check connected calendars or booking systems, confirm available slots and send reminders.
Will customers still be able to speak to a person?
Yes. Sensitive, urgent or complex conversations can be handed over to a staff member with the relevant conversation context.
Can WhatsApp automation connect with CRM or Google Sheets?
Yes. Depending on your setup, workflows can connect with CRM systems, Google Sheets, calendars, email and other business tools.
How do we start WhatsApp automation for our business?
We first map your enquiry and customer communication process, identify repetitive steps and then design an automation workflow around your existing tools.